Grass Valley UIM v.2.1.1 - Manual (Page 121)

February 5, 2008 UIM Instruction Manual 121
If you have a problem: UIM-SAN-FCIP
If you have a problem: UIM-SAN-FCIP
Use the following steps to help determine faults that can cause UIM transfers to fail.
Step 1: Power-on the UIM, and log on as Administrator
Look for a successful Windows operating system boot. Watch for software error
messages, devices and services that fail to start, or problems using the desktop. You
can also use the Windows Event Viewer to check for error messages. If the Windows
operating system fails to start and run properly, contact Grass Valley Product Support.
(See
“Before calling product support” on page 111 .)
Step 2: Make note of any recent system changes
Make note of any recent changes to the system, for example, software updates,
network changes. If changes have been made to device names and network settings,
use the procedures in manual to edit the hosts file.
Step 3: Check access to the shared storage
This procedure is located in the UIM-SAN-FCIP installation chapter. Refer to the
procedures in
“Verify access to shared storage” on page 107 . If the test fails, follow
instructions in that procedure to resolve the problem. If the test passes, continue to
“Step 7: FTP a file using the Fibre Channel interface connected to the FC IP network” .
Step 4: Check the status of Grass Valley Services on the UIM
On the UIM, open the Windows operating system Services tool and check that the
following services are running.
• Grass Valley FTP Daemon
• Grass Valley UIM Transfer Service
If any of the services are not running, try the following:
1. Reboot the UIM and try again.
2. If the problem persists, try reinstalling UIM System Software.
3. If the problem persists, contact Grass Valley Product support. Refer to “Before
calling product support” on page 111 .
Step 5: Use the “ping” utility to test Ethernet connectivity
Use the following steps to test Ethernet connectivity to networked devices in the
system.
On the UIM, do the following:
1. On the UIM, right-click the My Network Places desktop icon, then select
Properties to open the Network Connections dialog box.
2. One at a time, right click the Control Team and the QLogic FC NIC, then select
Status .
3. Check that status of each adapter is Connected. If not, check cabling and/or the
switch. If this does not correct the connection problem, you may have an NIC
hardware problem. You can use of the diagnostics tools that come with the Ethernet