Grass Valley UIM v.2.1.1 - Manual (Page 111)

February 5, 2008 UIM Instruction Manual 111
Troubleshooting
Troubleshooting
This section is written for troubleshooting a UIM that was installed and working
properly prior to experiencing any failures. Use this section in conjunction with
Chapter 3, UIM-DIS-GEIP Installation: Standalone Profile Storage on page 35 , or
Chapter 4, UIM-SAN-GEIP Installation: Grass Valley Open SAN System on page 49 .
The Dell Server includes a number of status indicators and diagnostic functions to aid
in troubleshooting. To interpret these indicators refer to the Dell Documentation
CD-ROM shipped with your UIM. (
See “Interpreting front panel and rear panel
indicators” on page 110 .)
NOTE: There are no field replaceable modules in the UIM. Hardware faults are
repaired by replacing the UIM.
Before calling product support
Before calling Grass Valley Product Support, use the following checklist to collect the
information needed to help diagnose and repair the problem.
• Perform the problem solving steps located in “If you have a problem:
UIM-DIS-GEIP” on page 112 , “If you have a problem: UIM-SAN-GEIP” on
page 116 , or “If you have a problem: UIM-SAN-FCIP” on page 121 .
• Capture all Event Viewer logs in the Windows operating system from pertinent
devices.
• Capture the UIM log file located at c:\profile\logs\uimlog.xxx
• Capture all Profile logs located at c:\profile\logs.
• Make note of the current software versions in the system, including the UIM
system software version, the Profile system software, or the Open SAN software
version.
• Make note of any recent changes to the system, for example, software updates,
network changes.