Grass Valley UIM v.2.1.1 - Manual (Page 117)

February 5, 2008 UIM Instruction Manual 117
If you have a problem: UIM-SAN-GEIP
Step 1: Power-on the UIM, and log on as Administrator
Look for a successful Windows operating system boot. Watch for software error
messages, devices and services that fail to start, or problems using the desktop. You
can also use the Windows Event Viewer to check for error messages. If the Windows
operating system fails to start and run properly, contact Grass Valley Product Support.
(See
“Before calling product support” on page 111 .)
Step 2: Make note of any recent system changes
Make note of any recent changes to the system, for example, software updates,
network changes. If changes have been made to device names and network settings,
use the procedures in manual to edit the hosts file.
Step 3: Check access to the shared storage
This procedure is located in the SCSI UIM installation chapter. Refer to the
procedures in
“Verify access to shared storage” on page 78 . If the test fails, follow
instructions in that procedure to resolve the problem. If the test passes, continue to
“Step 7: FTP a file using the 1000BT interface connected to the streaming LAN” .
Step 4: Check the status of Grass Valley Services on the UIM
On the UIM, open the Windows operating system Services tool and check that the
following services are running.
• Grass Valley FTP Daemon
• Grass Valley UIM Transfer Service
If any of the services are not running, try the following:
1. Reboot the UIM and try again.
2. If the problem persists, try reinstalling UIM System Software.
3. If the problem persists, contact Grass Valley Product support. Refer to “Before
calling product support” on page 111 .
Step 5: Use the “ping” utility to test Ethernet connectivity
Use the following steps to test Ethernet connectivity to networked devices in the
system.
On the UIM, do the following:
1. On the UIM, right-click the My Network Places desktop icon, then select
Properties to open the Network Connections dialog box.
NOTE: On Dell 2850 based UIMs, ports A and B appear as Intel Pro/1000MT
Network Connection and Intel Pro/1000MT Network Connection 2, and ports C
and D appear as Intel Pro/1000MT Dual Port Server Adapter and Intel Pro/
1000MT Dual Port Server Adapter 2, respectively.
2. One at a time, right click each Ethernet adapter team (Control/Streaming), then
select Status .