Grass Valley UIM v.2.1.1 - Manual (Page 112)

112 UIM Instruction Manual February 5, 2008
Chapter 6 Service Information
If you have a problem: UIM-DIS-GEIP
Use the following steps to help solve problems that cause UIM transfers to fail.
Step 1: Power-on the UIM, and log on as Administrator
Look for a successful Windows operating system boot. Watch for software error
messages, devices and services that fail to start, or problems using the Windows
desktop. You can also use the Windows Event Viewer to check for error messages. If
the Windows operating system fails to start and run properly, contact Grass Valley
Product Support. (See
“Before calling product support” on page 111 .)
Step 2: Make note of any recent system changes
Make note of any recent changes to the system, for example, software updates,
network changes. If changes have been made to device names and network settings,
use the procedures in manual to edit the hosts file.
Step 3: Check the status of Grass Valley Services on the UIM
On the UIM, open the Windows operating system Services tool and check that the
following services are running.
• Grass Valley FTP Daemon
• Grass Valley UIM Transfer Service
If any of the services are not running, try the following:
1. Reboot the UIM and try again.
2. If the problem persists, try reinstalling UIM System Software.
3. If the problem persists, contact Grass Valley Product support. Refer to “Before
calling product support” on page 111 .
Step 4: Use “ping” utility to test Fibre Channel connectivity
Use the following steps to test connectivity to the Profile system.
On the UIM, do the following:
1. At the Windows command prompt, ping the Profile using the _fc0 suffix by typing
the following, then pressing Enter.
ping XP1_fc0
2. If there is no reply, do the following, otherwise proceed to step 3.
a. Note the IP address reported, then open Configuration Manager on the Profile,
and check Network settings. Verify the IP addresses are the same.
b. Verify that the Checksums option is enabled.
c. Reboot the Profile.
d. On the Profile system, open the Profile Log utility and examine the profile log
file for a text string stating that a Fibre Channel network connection has been
established. The exact string varies with software releases.