Dell TL2000 User Manual

Page 160

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Cartridge

placement

problems

Magazine

slot

prism

fiducials

NOT

seated

properly

can

result

in

gripper

or

slider

error

codes

due

to

the

fiducial

interfering

with

the

back

edge

of

the

cartridge.

Release

and

pull

magazines

out

of

the

library

for

inspection.

To

release

the

magazines

using

the

Operator

Control

Panel,

navigate

to

Control

→

Magazine

.

To

release

the

magazines

using

the

Web

User

Interface,

navigate

to

Manage

Library

→

Release

Magazines

.

Inspect

the

light

pipe

fiducials

on

each

slot

of

the

magazine

for

proper

seating.

Cartridge

will

not

eject

from

drive

1.

Allow

the

drive

to

complete

all

operations.

This

may

take

as

long

as

10

minutes

if

you

reset

or

cycle

power

on

the

library

while

the

cartridge

is

positioned

at

the

physical

end

of

the

media.

2.

Ensure

that

the

backup

software

is

not

reserving

the

slot

or

preventing

the

drive

from

ejecting

the

cartridge.

The

backup

software

needs

to

cancel

the

reservation

and

any

hold

it

has

on

the

drive.

Temporarily

disconnecting

the

library

from

the

host

server

and

power

cycling

eliminates

the

host

and

its

software

as

a

problem

source.

3.

If

the

problem

still

exists,

contact

technical

support.

Cartridge

can

not

be

removed

from

storage

slot

See

Media

Cleaning

or

data

cartridge

incompatible

with

drive.

Ensure

that

you

are

using

data

and

cleaning

cartridges

that

are

compatible

with

the

drive

and

model

of

your

library.

The

library

automatically

unloads

incompatible

cartridges

and

the

Media

Attention

LED

flashes.

Export

the

media

in

order

to

clear

the

state.

Refer

to

Compatibility”

Cannot

write

to

or

read

from

tape.

1.

Ensure

that

the

cartridge

write-protect

switch

is

in

the

write

enabled

position

(see

“Write-Protect

2.

Ensure

that

you

have

the

appropriate

data

cartridge

for

your

library

model

(see

Compatibility”

3.

Ensure

that

you

are

using

an

Ultrium

cartridge

that

has

not

been

degaussed.

Do

not

degauss

Ultrium

cartridges.

4.

Ensure

that

the

cartridge

has

not

been

exposed

to

harsh

environmental

or

electrical

conditions

and

is

not

physically

damaged

in

any

way.

Refer

to

and

5.

Many

backup

applications

do

not

read

or

write

to

cartridges

that

were

created

using

a

different

backup

application.

In

this

case,

you

may

have

to

perform

an

erase,

reformat,

or

label

replacement

operation

on

the

cartridge.

6.

Ensure

that

you

understand

any

data

protection

or

overwrite

protection

schemes

that

your

backup

application

may

be

using,

which

could

prevent

you

from

writing

to

a

given

cartridge.

7.

Retry

the

operation

with

a

different,

known

good

cartridge.

8.

Clean

the

drive.

See

Drive

ID

(SCSI,

SAS,

or

Fibre

Channel

Loop)

Changed

drive

ID,

but

the

host

server

does

not

recognize

the

new

ID

1.

Ensure

that

all

devices

on

the

same

bus/network

have

unique

ID

numbers.

2.

Ensure

that

you

cycle

power

on

the

library

after

changing

the

ID.

3.

Reboot

the

host

server.

7-6

Dell

PowerVault

TL2000

Tape

Library

and

TL4000

Tape

Library

User's

Guide