Dell TL2000 User Manual

Page 158

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Table

7-1.

Troubleshooting

table

(continued)

Problem

Solution

Connection

problem

with

the

Dell

Encryption

Key

Manager

(EKM)

If

you

are

using

library-managed

encryption,

perform

the

Key

Path

Diagnostic

(see

if

this

feature

is

available.

If

the

test

fails,

a

problem

could

exist

with

the

IP

address,

the

Ethernet

cable,

or

the

EKM

server.

Perform

the

following:

1.

Check

the

Ethernet

connection

between

the

library

and

the

EKM

server.

2.

Check

the

TCP/IP

configuration

of

the

library

and

the

server.

3.

Check

that

the

EKM

is

correctly

installed

and

configured,

and

that

the

EKM

application

is

properly

started

(refer

to

your

EKM

documentation).

4.

Ensure

that

the

tape

drive

is

registered

in

the

EKM

(refer

to

your

EKM

documentation).

5.

Ensure

that

a

default

key

label

is

defined

in

the

EKM

(refer

to

your

EKM

documentation).

If

you

are

using

application-managed

encryption,

check

your

tape

backup

application

documentation

for

a

similar

test.

Error

Codes

There

is

an

error

code

in

the

error

log.

Look

up

the

error

code

and

try

to

resolve

(see

and/or

Front

Panel

LEDs

7-4

Dell

PowerVault

TL2000

Tape

Library

and

TL4000

Tape

Library

User's

Guide