Maintenance problems, Maintenance, Problems – Dell TL2000 User Manual
Page 156
Ensure
that
SAS
Cables
are
properly
attached.
Refer
to
v
Backup
Application
Installation:
Refer
to
the
documentation
included
with
your
backup
application
software
for
instructions
on
how
to
verify
proper
installation.
v
Device
Driver
Installation:
Ensure
that
the
proper
device
driver,
if
applicable,
is
installed
for
the
library.
Note:
Many
backup
applications
use
their
own
drivers
for
the
library
and
drive.
Before
installing
a
driver,
make
sure
it
will
not
be
in
conflict
with
the
software.
Contact
your
Backup
Application
vendor
for
this
information.
Maintenance
Problems
Many
problems
can
be
resolved
by
a
firmware
upgrade.
Ensure
that
both
the
library
and
drive
firmware
are
at
the
latest
levels
available.
To
determine
current
library
and
drive
firmware
levels:
v
Library
firmware:
Monitor
→
Library
→
Identity
→
Version
v
Drive
firmware:
Monitor
→
Drives
→
Identity
(select
a
drive)
→
Firmware
Rev
Most
library
or
drive
errors
will
result
in
an
error
code
or
error
message
on
the
Operator
Control
Panel
display.
An
error
code
history
is
maintained
in
the
library
or
drive
error
log.
See
for
how
to
get
the
error
log
over
the
Operator
Control
Panel
and
to
view
logs
using
the
Web
User
Interface.
v
CRUs
(Customer
Replaceable
Units):
The
library
consists
of
the
following
CRUs:
–
Control
Card
(electronics,
processor,
memory,
etc.)
–
Power
Supply
–
Drive
Sled
(drive
plus
drive-to-library
connectivity)
–
Cartridge
Magazines
v
Service
Spare:
–
Library
Enclosure
(accessor,
Operator
control
panel
display,
etc.)
v
Other
Possible
Replacement
Parts:
–
Data
Cartridges
–
Cables/Terminator
Important:
Before
replacing
any
CRU
and
after
finding
the
problem
and
performing
any
listed
actions
listed
in
the
Troubleshooting
Table
below,
be
sure
to
review
the
to
help
confirm
the
failing
CRU.
The
following
table
is
the
starting
point
for
all
service
issues.
Find
the
reason
which
closest
resembles
the
problem
you
are
experiencing
and
perform
the
listed
action.
Table
7-1.
Troubleshooting
table
Problem
Solution
Power
7-2
Dell
PowerVault
TL2000
Tape
Library
and
TL4000
Tape
Library
User's
Guide