Chapter 7. troubleshooting, Installation problems, Chapter – Dell TL2000 User Manual
Page 155: Troubleshooting, Installation, Problems
Chapter
7.
Troubleshooting
Installation
Problems
Problems
encountered
during
the
installation
of
the
library
are
usually
caused
by
improper
SCSI
bus
configuration,
application
software
configuration
errors,
or
an
incorrectly
configured
operating
system.
If
the
application
software
that
you
are
using
is
not
communicating
with
the
library
after
installation,
check
the
following:
v
Accessor
Ship
Lock
Key:
Ensure
that
the
Accessor
Ship
Lock
Key
on
the
top
cover
has
been
removed
before
powering
on
the
library.
Refer
to
v
Drive
SCSI
or
Loop
ID:
Ensure
that
the
SCSI
ID
of
the
Drive
(or
Fibre
Channel
Loop
ID)
is
correct
and
not
the
same
as
other
devices
that
may
be
on
the
same
bus
or
loop.
To
determine
the
SCSI
or
Loop
ID
for
each
SCSI
or
Fibre
Channel
drive
in
your
library,
navigate
to:
–
Operator
Control
Panel:
Monitor
→
Drive
→
Identity
–
Web
User
Interface:
Monitor
Library
→
Drive
→
Identity
To
change
a
drive’s
ID,
navigate
to:
–
Operator
Control
Panel:
Configure
→
Drive
→
Drive
Interface
–
Web
User
Interface:
Configure
→
Drive
→
Drives
v
Host
Bus
Adapter
(HBA)
Compatibility:
Ensure
that
the
library
is
compatible
with
the
HBA.
For
best
performance,
the
HBA
used
for
this
library
should
be
SCSI-3
LVDS.
Pay
particular
attention
to
any
steps
describing
settings
of
various
jumpers
and/or
switches.
.
v
HBA
LUN
0/1
Support:
A
single
ID
will
address
both
drive
and
library
since
the
drive
is
LUN
0
and
the
library
is
LUN
1.
These
models
require
an
HBA
that
supports
LUN
scanning
which
must
be
enabled
at
the
HBA.
Refer
to
v
Cable
Connections:
Ensure
that
there
are
no
bent
pins
on
cables
and
that
all
connections
are
securely
fastened.
v
Fibre
Channel
Tape
Support:
Ensure
that
Fibre
Channel
Tape
Support
is
enabled
on
the
HBA
if
you
are
installing
a
library
with
a
Fibre
Channel
drive.
v
SCSI
Cable
Length:
Ensure
that
the
maximum
cable
length
is
not
over
25
meters
(82
ft.)
for
a
single
device
on
the
bus
or
12
meters
(40
ft.)
for
multiple
devices.
Internal
SCSI
length
within
the
library
accounts
for
2
ft.
v
SCSI
Termination:
Verify
proper
termination
on
both
ends
of
the
SCSI
bus.
Refer
to
v
SAS
Cables
7-1