Dell TL2000 User Manual
Page 157
Table
7-1.
Troubleshooting
table
(continued)
Problem
Solution
Library
does
not
power
ON
1.
Perform
The
Operator
Control
Panel
is
blank
or
frozen
1.
If
possible,
log
on
to
the
Web
User
Interface
and
check
the
error
log.
(Service
Library
→
View
Logs
)
2.
Record
and
note
any
error
code
and
sub
code
found.
If
an
error
code
is
found,
look
up
the
error
code
and
try
to
resolve
(see
3.
Power
cycle
the
library.
4.
Download
the
latest
library
firmware.
5.
If
the
problem
still
exists,
contact
technical
support.
Encryption
Encryption
Error:
Displayed
when
the
drive
detects
an
error
associated
with
a
encryption
operation
-
if
the
problem
occurred
while
the
tape
drive
was
writing
data
to,
or
reading
data
from,
tape
1.
Check
the
host
application
to
ensure
the
host
application
is
providing
the
correct
encryption
key.
v
Refer
to
the
Dell
Tape
Device
Drivers
Encryption
Support
documentation
and
the
Dell
LTO
Ultrium
Tape
Drive
SCSI
Reference
documentation
for
the
Sense
Data
returned
for
an
encryption
operation.
v
Retry
the
encryption
operation
after
the
host
application
problems
have
been
resolved.
2.
Check
the
operation
of
the
tape
drive
by
resetting
the
drive
and
running
POST.
v
Refer
to
the
error
code
displayed
on
the
SCD
if
the
drive
resets
and
POST
fails.
v
Retry
the
encryption
operation
if
the
drive
reset
and
POST
complete
without
errors.
3.
Check
the
media.
v
Ensure
the
correct
media
is
being
used.
Data
encryption
is
supported
with
LTO
Ultrium
4
Data
Cartridges
only.
v
Retry
the
encryption
operation
with
the
tape
cartridge
in
another
encryption
enabled
drive.
Replace
the
media
if
the
problem
repeats
with
the
same
tape
cartridge
in
multiple
drives.
If
the
problem
occurred
while
the
tape
drive
was
running
POST
or
diagnostics,
replace
the
drive.
The
error
code
clears
with
the
first
attempted
write/read
after
the
encryption
key
is
changed,
or
when
the
drive
is
placed
in
maintenance
mode.
Encryption-related
error
is
posted
Check
the
host
application’s
error
logs,
device
driver
logs,
Encryption-related
error
is
posted
Check
the
host
application’s
error
logs,
device
driver
logs,
tape
library
error
logs,
and
tape
drive
error
logs
for
entries
that
are
related
to
encryption.
See
and
Chapter
7.
Troubleshooting
7-3