Getting technical support, Before you call – Pitney Bowes MapMarker USA User Manual
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Getting Technical Support
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User Guide
Getting Technical Support
Pitney Bowes Software offers a free support period on all new software purchases and upgrades, so
you can be productive from the start. Remember to provide your serial number, partner number, or
customer agreement number when contacting Technical Support.
Contact the technical support personnel for your area:
The Americas
Support: 800 552 2511
Fax: 518.285.6080
E-mail:
Hours: Monday - Friday from 8:00am - 7:00pm EST, excluding company holidays.
Europe/Middle East/Africa:
Support: +44 1634.880.141
Fax: +44 1634.880.383
E-mail:
Hours: Monday - Friday from 9am to 5pm GMT, excluding company holidays.
Asia-Pacific Headquarters
Support: 1800 648 899
Hours: Monday–Friday from 8:00am and 6:00pm (EST) Australian Eastern Standard Time,
excluding company holidays.
Fax: 61.2.9439.1773
Main Office Phone (Sydney): 61. 2.9437.6255
E-mail:
Before You Call
Have the following information ready when contacting us for assistance on MapMarker:
1. Serial Number. You must have a registered serial number to receive Technical Support.
2. Your name and organization. The person calling must be the contact person listed on the support
agreement.
3. Version of the product you are calling about.
4. The operating system name and version.
5. A brief explanation of the problem. Some details that can be helpful in this context are:
•
Error messages
•
Context in which the problem occurs
•
Consistency – is the problem occurring consistently or erratically?