Jeppesen FliteDeck 3 - Manual (Page 259)

JeppView FliteDeck User's Guide
262
• Display failures
• Button or tab font/layout corruption
• Other display problems
The problems mentioned can be caused by a corrupt configuration file. To try and
resolve the situation, try the following technique:
1. Verify your Tablet PC is in "Windows Mode" if using ADR Shell.
2. Delete the FliteDeck3.ini file in c:\windows.
3. Restart the computer and open FliteDeck. The system will act as if it's a new
installation.
4. Complete the Interview and launch FliteDeck.
Are you having problems installing or reading a new CD from Jeppesen
where you receive one of the following errors?
• Windows or Installshield generates Runtime errors etc.
• "ISRT - DLL Function call crash"
• "Insert Disc 0 that Contains the File DATA3.CAB"
• Scratch.bfd errors
• CRC (cyclic redundancy check) errors
• Component Transfer Error
• An installation support file could not be extracted
• Other errors
These failures are normally caused by a CD/DVD drive not reading the Jeppesen CDs
correctly. It is most common on Tablet computers with external USB or PCMCIA CD
or DVD Drives. Use the following troubleshooting methods to determine if it's the
drive or the media.
RESOLUTION 1
Look at the CD and ensure there are no smudges or scratches. Use compressed air
to clean out the CD drive.
RESOLUTION 2
If able, try another computer (preferably a desktop) to verify there is a problem with
the CD. If it fails in the second computer, you know you have a bad CD unless the
computer is the same model.
RESOLUTION 3
FIRMWARE Updates — Search the manufacturer's website for Tech Support/
Downloads/Etc. for 'DVD, CD-ROM, firmware update' or a similar search using your
specific model of computer. Here are the results of searches done with Gateway, HP,
Dell and IBM 'T' Series laptops.