Xerox WorkCentre PE120-120i-3124 - Manual (Page 198)

Troubleshooting 9.18
Printing Problems
Envelopes skew or fail
to feed correctly.
Ensure that the paper guides are against both sides of the
envelopes.
Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not
receiving power.
Check the power cord connections. Check
the power switch and the power source.
The machine is not
selected as the default
printer.
Select Xerox WC PE120 Series PCL 6
as your default printer in your Windows.
Check the machine for
the following:
• The front door is not
closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge
is not installed.
After locating the problem, clear it.
• Close the door.
• Clear the paper jam. See page 9.5.
• Load paper. See page 2.7.
• Install the toner cartridge. See
page 2.5.
If a printer system error occurs, contact
your service representative.
The connection cable
between the computer
and the machine is not
connected properly.
Disconnect the printer cable and
reconnect it.
The connection cable
between the computer
and the machine is
defective.
If possible, attach the cable to another
computer that is working properly and
print a job. You can also try using a
different printer cable.
The port setting is
incorrect.
Check the Windows printer setting to
make sure that the print job is sent to the
correct port, for example, LPT1. If the
computer has more than one port, make
sure that the machine is attached to the
correct one.
The machine may be
configured incorrectly.
Check the printer properties to ensure
that all of the print settings are correct.
The printer driver may
be incorrectly
installed.
Remove the printer software and reinstall
it.
The machine is
malfunctioning.
Check the display message on the control
panel to see if the machine is indicating a
system error.
Condition Suggested solutions