HP Insight Control Software for Linux - Manual (Page 242)

Corrective actions Cause/Symptom
If not, restart it:
# service supermon restart
•
Ensure that the mond daemon is running on all the
managed systems:
# pdsh -a -x `headnode` /etc/init.d/mond
status
Use the telnet command to connect on the appropriate
port, port 2710 for Supermon and port 2709 for the mond Supermon and mond are running, but there is no activity
Supermon listens on port 2710. The mond daemon listens
on port 2709.
daemon. Enter the S command after connection to see
metrics data output.
Perform the appropriate action: Supermon and mon are running, but sensor data is not
reported
• Ensure that sensor data is collected and stored in RRD:
# shownode metrics sensors
•
Verify that metric gathering is working correctly:
# cd /opt/hptc/supermon/usr/bin
# ./get_stats -n server -c nodeinfo
# ./get_stats -n server -c sensors
25.24 Troubleshooting syslog-ng problems
The following table describes possible causes of problems with syslog-ng and provides actions
to correct them.
Corrective actions Cause/Symptom
Verify that syslog-ng is running: The syslog-ng service does not appear to be running
# /etc/init.d/syslog-ng status
Run the logger command on the managed systems to
verify that the syslog-ng messages are logged: The syslog-ng messages do not appear to be logged
# pdsh -a logger -p warn "msg"
# grep "msg"
/hptc_cluster/adm/logs/consolidated.log
Where msg is a specific message.
25.25 Troubleshooting Insight Control for Linux tool problems
Corrective action Cause/Symptom
Select only target managed systems with a system type of
Server
.
"Tool Launch OK?" says NO
Insight Control for Linux tools only work with systems with
a system type of Server.
25.26 Troubleshooting uninstallation problems
Corrective action Cause/Symptom
Follow this procedure: Possible hang might occur while running the uninstall.sh
script
The uninstall.sh script may hang while trying to
remove the HP SIM RPMs as the result of the
1. On the CMS, run the ps command to find the process
ID of the hung mxinitconfig -r process.
# ps -ef | grep mxinitconfig
root 8626 8600 0 07:47 pts/0
mxinitconfig -r command hanging; HP SIM must be
00:00:02 /opt/mx/bin/mxinitconfig -r
242 Troubleshooting