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16 troubleshooting psp installation failures, 17 troubleshooting pxe boot problems – HP Insight Control Software for Linux User Manual

Page 233

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Corrective actions

Cause/Symptom

appear asking you to press the Enter key to bring up a
console shell.

Place both disks on the same controller.

Deployment of SLES 10 SP3 fails when logical volumes span
disks on multiple controllers

Deploying an image on a managed system, running SLES
10 SP3, with multiple disks (each on individual controller)
fails because the order of the disks observed by the RAM
disk does not agree with SLES 10 SP3. As a consequence,
the image is deployed to the wrong disks.

25.16 Troubleshooting PSP installation failures

The following table describes possible causes of problems with installing the ProLiant Support Pack
(PSP) for Linux and provides actions to correct them.

Corrective actions

Cause/Symptom

Verify the PSP installation log and add the required
package dependencies to the target system.

The packaging dependencies were not met.

Use the Power On Server tool, then rerun the Install ProLiant
Support Pack (PSP)... tool.

The target system is powered down.

Verify the OS of the target system. Rerun the Install ProLiant
Support Pack (PSP)... tool, selecting the correct PSP.

Selected PSP is incorrect for the target managed system's
OS and version.

None. PSPs cannot be used with this OS.

PSP does not support the target system's OS and version.

Verify the target system's hardware, then rerun the Install
ProLiant Support Pack (PSP)... tool, selecting only the

Selected software components are not relevant to the target
system's hardware.

software components that are relevant to the target system's
hardware.

Rerun the Install ProLiant Support Pack (PSP)... tool and
correct the errors in the PSP configuration file.

The PSP configuration file was edited by the user and is
not valid.

Choice of corrective actions:

The PSP selected was deleted from the Insight Control for
Linux repository.

Select a different PSP.

Add the required PSP to the Insight Control for Linux
repository.

Recopy the PSP to the appropriate /opt/repository/
psp

subdirectory.

The PSP file is corrupted.

The Deploy

→Deploy Drivers, Firmware and

Agents

→IC-Linux→Install ProLiant Support Pack is not

supported on managed systems running ESX or ESXi

The PSP installation fails on a ESX or ESXi system.

If you need to install ESX agents, run Configure

→Configure

or Repair Agents…

25.17 Troubleshooting PXE Boot problems

The following table provides the actions to correct a possible PXE boot failure.

Corrective Actions

Cause/Symptom

To reestablish PXE boot capability:

Updating NIC might result in temporary loss of PXE boot
capability

1.

Press Enter to view the Option ROM message.

2.

When the ServerEngine information is displayed, enter
Ctrl-P to configure it.

25.16 Troubleshooting PSP installation failures 233