19 troubleshooting server power control problems – HP Insight Control Software for Linux User Manual
Page 234
Corrective Actions
Cause/Symptom
3.
Select the appropriate port.
4.
Change the Boot Support setting to Enable.
5.
Select Save.
6.
Select Save again and exit the utility.
25.18 Troubleshooting the run script and run SSH command tools
The following table describes possible causes of problems with running scripts and commands and
provides actions to correct them.
Corrective actions
Cause/Symptom
Run Script Fails
The script run on the target system returned an exit code
indicating failure.
•
Review the task log for the Run Script tool; verify that
there is no error message.
•
Look at the exit code from the remote process. A
nonzero exit code indicates failure.
•
Examine the script for any file descriptors that remain
open when the script exits.
Verify that the script was uploaded to the system and exists
in the Insight Control for Linux repository.
Run Script Does Not Exist In the Repository
The script you want to run is absent from the Insight Control
for Linux repository.
Run SSH Command Fails
The command line you entered in the Enter the SSH
Command Line Window to run on the target system returned
an exit code indicating failure.
•
Review the task log for the Run SSH Command tool;
verify that there is no error message.
•
Look at the exit code from the remote process. A
nonzero exit code indicates failure.
•
Examine the command for any file descriptors that
remain open when the script exits.
25.19 Troubleshooting server power control problems
The following table describes possible causes of problems with powering up or down a managed
system and provides actions to correct them.
Corrective actions
Cause/Symptom
Perform the appropriate action:
Error retrieving BMC for server. Root cause: Could not
determine the BMC associated with the server (x.x.x.x) in
the database
This is commonly caused by the server losing its
management processor association. This could happen
•
Ensure that SNMP is configured correctly and that HP
SIM has access to SNMP on the target system.
•
Verify that the required PSP components listed in
are installed and running.
during an installation when SNMP is not available or if the
•
Run a server identification on the server to repair the
association.
ProLiant Support Packs are not installed on the managed
system.
Use the ipmitool command to reset the BMC:
Unable to create BMC and server association on DL100
series servers
On rare occasions, a server's Baseboard Management
Controller (BMC) web UI becomes unresponsive.
# ipmitool -I lanplus -H BMCname/IPaddress -U
username -P password bmc reset cold
When this happens, HP SIM is unable to query the BMC
to determine its type and identification string, which
prevents the discovery and association of the server and
BMC.
Retry after waiting a short period of time, that is a minute
or two.
Problem manipulating EV
234 Troubleshooting