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23 troubleshooting supermon problems – HP Insight Control Software for Linux User Manual

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Corrective actions

Cause/Symptom

The user name, password, or both for the SSH credentials
of a target system are incorrect, causing SSH to fail.

credentials as appropriate. For more information, see

“Setting SSH credentials on managed systems” (page 141)

and the HP Systems Insight Manager online help.

The following actions fix this issue:

SSH delays on SLES managed systems on networks without
name resolution

You might encounter extended delays when trying to use
SSH to access a SLES managed system on a network that

Configure a DNS resolver on the network in question.

On the managed system, modify the /etc/hosts file
to include both the CMS and the managed system. The

does not have DNS name resolution configured or does
not have a well populated /etc/hosts file.

entry for each must contain a fully qualified name and
a short alias. It is not necessary that the name is a real
registered domain name because the network has no
name resolution.

For example, if the CMS is at IP address 192.0.2.1
and the managed node is at IP address 192.0.2.10,
add two lines that look like this:

Such a configuration might exist if your managed nodes
are on an internal private network, which is typical for
many high performance computing applications.

192.0.2.1 saturn.example.com saturn
192.0.2.10 terra.example.com terra

Edit the /etc/ssh/sshd_config file to modify the
configuration of the sshd server to turn off name
resolution, as follows:

UseDNS no

Turning off name resolution on the sshd server fixes
only the SSH connection delay; it does not fix the
hostname -s

delay.

Automatic fix for Insight Control for Linux installations

To eliminate this delay whenever you use Insight Control
for Linux to install a Linux OS on a server, do the following:

1.

Create a master /etc/hosts file for your private
network that contains all servers on your internal network
as described previously in this section.

2.

Store the master /etc/hosts file in the Insight Control
for Linux repository and use /opt/repository/
hosts.txt

as the file name.

3.

Modify the AutoYaST file for the installation by adding
a line similar to the following after the line with the
%%agentinstall%%

statement:

wget 192.0.2.1:60000/hosts.txt -O
/etc/hosts

In place of 192.0.2.1:60000, substitute the actual
IP address of your CMS and the repository web server
port.

This entry automatically copies your master /etc/
hosts

file from the CMS as part of the installation

procedure.

25.23 Troubleshooting Supermon problems

The following table describes possible causes of problems with Supermon and provides actions to
correct them.

Corrective actions

Cause/Symptom

Perform the appropriate action:

Supermon is not running

Ensure that the supermon service is running on the
CMS:

# service supermon status

25.23 Troubleshooting Supermon problems

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