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Troubleshooting, 1 installation problems, 2 problems accessing the ems – ZyXEL Communications Version 1.03 User Manual

Page 221: Chapter 20 troubleshooting, Troubleshooting (221)

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NetAtlas Workgroup User’s Guide

221

C

H A P T E R

20

Troubleshooting

This chapter covers potential problems and the corresponding remedies.

20.1 Installation Problems

20.2 Problems Accessing the EMS

Table 125 General Installation Problems

PROBLEM

CORRECTIVE ACTION

The EMS or

PostgreSQL

will not install

properly

Make sure that the computer meets the minimum hardware and software

requirements. See the quick start guide for more information.
Close all programs before the installation.
Remove any previous versions of the EMS software from your computer. See

Section

20.4 on page 222

for information on how to do this.

Re-install the EMS.

Table 126 Problems Accessing the EMS

PROBLEM

CORRECTIVE ACTION

When I click the

Switch Manager

icon, I cannot

access the EMS

Make sure the ODBC driver is configured properly to connect to the EMS

database. Refer to the Quick Start Guide for more information.
Shut down and restart both PostgreSQL and the SNMPc manager.
EMS may already be running. Check your Windows task bar.