Troubleshooting - help from etc technical services – ETC Cobalt Family v7.0.0 User Manual
Page 74
72
Troubleshooting - Help from ETC Technical Services
Emergency service is available from all ETC offices outside of normal
business hours.
If you are having difficulties, your most convenient resources are the references given in this manual
and the Help system. To search more widely, try the ETC website at
www.etcconnect.com/community. If none of these resources is sufficient, contact ETC Technical
Services directly at one of the offices identified below.
When calling for help, please have the following information handy
• Console model and serial number (located on back panel)
• Software version (is located beneath the Cobalt logo on Screen 1)
• Dimmer manufacturer and installation type
• Moving light information (manufacturer, mode, data cable type)
• Other components in your system (Unison®, other consoles, etc.)
ETC Technical Services - United
Kingdom
Electronic Theatre Controls Ltd.
Technical Services Department
26-28, Victoria Industrial Estate
Victoria Road, London W3 6UU
England
Tel: +44 (0)20 8896 1000
ETC Technical Services - Americas
Electronic Theatre Controls Inc.
Technical Services Department
3031 Pleasant View Road
Middleton, WI 53562
800-775-4382 (USA, toll-free)
+1-608 831-4116
ETC Technical Services - Asia
Electronic Theatre Controls Asia, Ltd
Technical Services Department
Room 1801, 18/F, Tower I
Enterprise Square
9 Sheung Yuet Road
Kowloon Bay, Kowloon, Hong Kong
+852 2799 1220
ETC Technical Services - Germany
Electronic Theatre
Controls GmbH
Technical Services
Department
Ohmstrasse 3
83607 Holzkirchen,
Germany
+49 (80 24) 47 00-0
techserv-
[email protected]