Contacting allied telesis, Online support, Email and telephone support – Allied Telesis AT-MCF2300 User Manual
Page 17: Returning products, Sales and corporate information, Warranty, Management software updates
AT-MCF2000 Media Converter Series Installation Guide
17
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support and for sales and corporate information.
Online Support
You can request technical support online from the Allied Telesis
Knowledge Base at www.alliedtelesis.com/support/kb.aspx. You can
submit questions to our technical support staff from the Knowledge Base
and review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Allied Telesis
web site at www.alliedtelesis.com. Select your country from the list on
the web site and then select the appropriate tab.
Returning
Products
Products for return or repair must be assigned Return Materials
Authorization (RMA) numbers. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact the Allied Telesis Technical Support
group at www.alliedtelesis.com/support/rma.aspx.
Sales and
Corporate
Information
You can contact Allied Telesis for sales or corporate information at our
web site at www.alliedtelesis.com.
Warranty
All the products in the AT-MCF2000 Media Converter Series have a 2
Year Warranty. All Allied Telesis warranties are subject to the terms and
conditions set out in the Allied Telesis Limited Warranties on our web site
at www.alliedtelesis.com/warranty.
Management
Software Updates
New releases of the management software for our managed products are
available from the following Internet sites:
Allied Telesis web site:
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If the FTP server prompts you to log on, enter “anonymous” as the user
name and your email address as the password.