AERCO ProtoNode Gateway Rev 3 (with external LEDs) - Manual (Page 35)

AERCO ProtoNode Gateway
User Manual
OMM-0080_0H AERCO International, Inc. • 100 Oritani Dr. • Blauvelt, NY 10913 Page 35 of 126
GF-129 Ph.: 800-526-0288 11/06/2014
CHAPTER 7:
Troubleshooting Tips if the Unit is Not Working
7.1 Check Wiring and Settings
• No COMS on Modbus RTU side. If TX/RX is not flashing rapidly then there is a COM
issue on the Modbus side and you need to check the following things:
o Visual observations of LEDs on ProtoNode. See Section 7.4.
o Check baud rate, parity, data bits, stop bits
o Check Modbus device address
o Verify wiring
• Field COM problems.
o Visual observations of LEDs on ProtoNode. See Section 7.4.
o Visual dipswitch settings (using correct baud rate and device instance)
o Verify IP address setting
o Verify wiring
If the problem still exists, a log needs to be taken and sent to FieldServer. See Section 7.2.
7.2 Make a Log with the FieldServer Utilities using the FST Diag Utility
1) Once the log is complete, email it to [email protected] . The log will allow us to
rapidly diagnose the problem.
2) Make sure the FieldServer utilities are loaded on the PC. You may download them from
here: http://fieldserver.com/techsupport/utility/utility.php
Figure 7-1: ProtoNode Ethernet Port Location
3) Disable any wireless Ethernet adapters on the PC/Laptop.
4) Disable firewall and virus protection software.
5) Connect a standard cat5 Ethernet cable between the PC and ProtoNode.
6) The Default IP Address of the ProtoNode is 192.168.1.24, Subnet Mask is
255.255.255.0. If the PC and the ProtoNode are on different IP Networks, assign a static
IP Address to the PC on the 192.168.1.xxx network.
ProtoNode LER ProtoNode RER
10/100 Base T
Ethernet
Connector