Google Apps for Work - Manual (Page 99)

Change Management Guide 99
Life After Go-Live
Provide advanced, ongoing Google Apps training
You did all that thoughtful work on your user community and adoption
rates. Now use it to get more bang out of your new suite of apps. Offer
training on other Google Apps features on your domain. If Gmail and
Google Calendar were the primary focus of your deployment, you might
now consider additional training to drive adoption of Google Docs and
Google Sites, Google Video and Google Presentations.
The result: Users who understand how to harness the power of Google
Apps’ advanced features to be more productive and effective in their jobs.
“Once the collaborative power of
Google Apps is evident for all
employees, it’s time to bring users to
the next level of productivity: a cultural
change where sharing, searching, and
efficient collaboration become instinctive
and standard behavior.
To make this change stick, you need to
constantly train and coach your
population, especially your power users
and key employees: never stop showing
them the path, never stop exploring
intelligent uses, never stop inventing
new ways of working... Google Apps is
constantly improving, so you must stay
sharp!”
—Patricio Diez, Change
Management Director, Revevol
Revevol is a Google Apps Enterprise Partner
based in France.
Don’t stop there Learning from Solarmora, a fictionalized company
When Andy did his user survey he noted that many
users had asked for additional training in Sites. So
he got his change partner to set up more training
sessions—one-on-one for executives and Early
Adopters, and webinars and eLearning for other
users. Was there anything else he could do to help
his user community get started on Sites?
Aha! Andy used templates to help users come up to
speed faster. The marketing department even
created some internal site templates to make it
easier for users to get started using Sites. The site
templates were so successful the marketing
department started creating more templates with
Google Docs. They promoted a Google Docs
template gallery. Over time, they got feedback in
the template gallery as well, about which templates
were popular and which ones weren’t used at all.
The marketing department used this information to
create more useful resources for the user
community, ones that matched their company’s
brand and also saved their users time.