Google Apps for Work - Manual (Page 18)

Build Your Change Management Approach
18
Conduct your deployment planning workshop
Now that you have executive support to make change management part
of your deployment, you can make key decisions with the Technical
Configuration and Project Management teams in your deployment
planning workshop.
A deployment planning workshop is a session where you make decisions
that will determine the tasks and activities that make up your project
plan. Decisions like:
•
Who will be migrated in each phase?
• What mail will we migrate?
• Who will train our users?
This workshop usually takes about one day and is conducted with your
Google for Work Partner, if you’re using one. The result of the workshop is
that you’ll have a statement of work, budget overview, and project plan.
Work streams and topics for a typical workshop
• Project Management:
Deployment scope
Project governance
• Technical Configuration:
Provisioning
Authentication and system access
Mail routing
Coexistence
Data migration
Networking
Mobile
Application integration
Google Apps Vault
• Change Management:
Readiness
Communications
Training
“The technology is going to work—we
know this from the 4 million businesses
already on Google Apps.
What differentiates a successful project
from an unsuccessful one is the human
side of change. This is why we place so
much emphasis on change
management.”
—Dave Lyon, Director of Change
Management, Onix Networking
Onix Networking is a Google Apps Enterprise
Partner based in the United States.
Suggested deployment planning
workshop attendees:
• Overall Google Apps project lead
• Executive sponsor or delegate
• Technical project lead
• IT messaging lead (e.g., Microsoft
Exchange or IBM Lotus Domino
admin)
• Mobile lead
• Networking lead
• Security representative
• Support representative
• Change management lead
• Training lead (change management
portion only)
• Communications lead (change
management portion only)
(Note that in many cases the same
person fulfills more than one role.)