Google Apps for Work User Manual

Page 7

Change Management Guide

Change Management Matters

What changes am I managing?

Here are the general types of changes that can affect your users or
organization as you move to Google Apps.
Later, we’ll discuss some tools for identifying these changes and
responding to them in your change management plans.
•

Product changes—Any new tool requires time to get users up to
speed. Most users can start reading and sending messages in Gmail
within minutes, but power users in your organization—executives
or administrative assistants—may need more support or training.

•

Policy changes—Google Apps offers lots of new features, and your
organization must decide how to use them. For example, if users
can now access email on their phones, does this affect your mobile
device policy?

•

Process changes—Some internal processes or procedures may
change with Google Apps integrated into your environment. For
example, if your organization used shared mailboxes to manage
mail queues, you might update some processes to use Gmail with
Google Groups.

Next, let’s look at the timing for your transition.

Watch this

video

for a quick introduction to the benefits of going Google.

“We’re very happy that we no longer

have to worry about dedicating IT

resources to supporting Exchange,

SharePoint, or Office.
The bottom line is that our employees

are more productive and we expect to

save hundreds of thousands of dollars

with Google Apps.”
—

Andrew Muroff, CIO, Premier