Google Apps for Work - Manual (Page 73)

Change Management Guide 73
Phase 3: Global Go-Live
Send a user readiness survey | How to
The survey results can help identify who requires the most help and
which communications have been effective. You can eliminate unwanted
surprises during Go-Live, and make sure the right users get the right kind
of attention. Some information to gather:
•
Do users understand why the company is moving to Google Apps?
• What training resources do they find useful?
• Do users in remote offices have any special concerns?
Start with the User Readiness Survey template from the Change
Management site and create a custom survey for your users within
minutes.
User readiness survey template Use this template to create your
own user readiness survey using a Google Form.
“After surveying our American
employees, we found 67% were already
using Gmail in their personal lives, so we
knew the transition would be pretty easy.
Immediately after implementation we
saw a 35% reduction in our help desk
calls. Just the support resources we
saved paid for Google Apps in less than
12 months.”
—Michael Walsh, CIO, D-Link Inc
D-Link Inc is a hardware manufacturing
company based in the Taiwan. It has 900
Google Apps users.