Google Apps for Work - Manual (Page 38)

Phase 1: Core IT
38
Complete the training plan | How to
Here’s a list of common courses delivered during Google Apps
deployments. A Google for Work Partner can help you develop these
courses for your company’s training needs.
Suggested 
Course
Description Audience Phase
Google Apps for IT
Administrators A course to teach IT Administrators key tasks
related to managing services in Google Apps
including: All Google Apps
Administrators Core IT
Gmail and Calendar
Basics A course to teach all users basic tasks in
Gmail and Calendar including: All users migrated
to Google Apps Core IT
Early Adopter
Global Go-Live
Google Apps for the
Help Desk A course to teach help desk staff how to
resolve common Google Apps issues 
including: All help desk staff Early Adopter
Google Apps for
Administrative
Assistants A course to teach administrative assistants
advanced tasks in Gmail and Calendar 
including: All administrative
assistants Early Adopter
Global Go-Live
Google Apps for
Executives A course to teach executives critical tasks in
Gmail and Calendar including: All executives
migrated to
Google Apps Early Adopter
Global Go-Live
Google Guides
training for
Global Go-Live A course to teach Google Guides how to
resolve basic issues at Go-Live including: All Google Guides Global Go-Live
• Managing the Google Apps Control Panel
• Provisioning accounts
• Composing and replying to messages
• Managing your inbox
• Creating calendar events
• Reading message headers
• Working with Google Support
• Setting up delegated Gmail and Calendar
• Managing email and calendar as a delegate
• Setting up Gmail and Calendar delegation
• Accessing Google Apps on a mobile device
• Creating labels
• Setting up a signature