Google Apps for Work - Manual (Page 37)

Change Management Guide 37
Phase 1: Core IT
Complete the training plan
Time frame: Weeks 1–2
What and why: Google Apps for Work is easy to use, but everyone
learns at their own pace and learns new things differently. So how
exactly will you make sure that you meet the needs of your users?
Answer: Create a training plan.
A training plan simply lists the training courses or resources needed
to educate your company’s users. For each course, identify:
•
What skills and knowledge will users need?
• Who needs to learn about this? Which user group does this
apply to?
• When will users complete this training? Core IT? Early Adopter?
Global Go-Live?
• How will users be trained? In a classroom? Webinar? eLearning?
What type of training does your company currently deliver?
The result: When you’re done with this, you’ll have a complete
curriculum for your training efforts.
“Training is an investment. It takes time
resources, but you’ll get a great return on
investment if you do it right.”
—Andrés Cifuentes, IT Director,
eForcers S.A.
eForcers S.A. is a Google Apps Enterprise
Partner based in Colombia.