Google Apps for Work - Manual (Page 81)

Change Management Guide 81
Phase 3: Global Go-Live
Complete training materials
Time frame: Week 11
What and why: During the Global Go-Live phase, you’ll be training the
largest number of users yet. You’ll want to make sure the courses you
deliver in this phase are ready for prime time. The courses delivered
during Global Go-Live typically include:
Course Description Audience
Gmail & Calendar Basics A course to teach all users basic tasks in Gmail and
Calendar including:
•
Composing and replying to messages
• Managing your inbox
• Creating calendar events
All users migrated to Google
Apps during Global Go-Live
Google Apps for
Administrative
Assistants A course to teach administrative assistants
advanced tasks in Gmail and Calendar including:
•
Setting up delegated Gmail and Calendar
• Managing email and calendars as a delegate
All administrative assistants
migrated to Google Apps
during Global Go-Live
Google Apps for
Executives A course to teach executives critical tasks in Gmail
and Calendar including:
•
Setting up Gmail and Calendar delegation
• Accessing Google Apps on a mobile device
All executives migrated to
Google Apps during Global
Go-Live
Google Guides training
for Global Go-Live A course to teach Google Guides how to resolve
basic issues at Go-Live including:
•
Creating labels
• Setting up a signature
All Google Guides
The result: Now you have a complete set of training materials for
everyone in your user community.