Google Apps for Work - Manual (Page 84)

Phase 3: Global Go-Live
84
Complete & execute the support plan
Time frame: Weeks 11–13
What and why: The goal of this step is to put everyone on the same
page for Go-Live day, have support ready, and provide users a
smooth transition on their first day with Google Apps.
Your role is to help your project team design the support strategy and
ensure that your Google Guides are informed. The Google Guides are
the first line of support to your users, so the more they know the
better.
The result: You have a comprehensive Go-Live support strategy that
defines the roles of your project team, your support team, and your
Google Guides.
Resources for help desk training on the Google Apps Documentation &
Support site .
“We had a desk drop the night before
we went live. On every single desk we
put a quick start guide: this is how you
logon, this is how you get your mail, this
is how you set your time zone, etc. All of
that very basic information you need
that day.”
—Debra McIntosh, Project Training
and Communications Specialist,
Ahold USA
Ahold USA is an international retailing group
based in Europe. It has 55,000 Google Apps
users.