Send a user readiness survey | best practices – Google Apps for Work User Manual
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Phase 3: Global Go-Live
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Send a user readiness survey | Best practices
Why you shouldn’t skip the survey:
•
You might be tempted to not run a survey, but the results can help
your team focus on the right areas of need, certain user populations,
or locations. You want that visibility now to help avoid surprises on
Go-Live.
•
The survey data can back up your answers when members of your
executive staff or project team ask questions like “Are our people
ready for the transition?” or “Where do we need work?”.
The top to-dos for a good survey:
•
Send your survey to your users at least 3 weeks before your
Global Go-Live. That way you’ll have time to review the responses
and make adjustments to your Go-Live support strategy.
•
Test the survey with a few users. You want to make sure the
questions are clear so that you get the information you want.
•
Make the survey anonymous. People will be more likely to give you
their candid feedback.
•
Keep the survey short and simple. If you make it easy to complete,
you’ll have a better response rate.
•
Share the data with your stakeholders. Give the key results to the
project team, executive sponsor, and department representatives.
Let them know what’s working and what needs more investment.
You may be asking these people for their input or assistance, so it’s
helpful to be transparent and show them data.
Identify actions based on the survey results. Don’t only
summarize the results. Pick the most critical opportunities and take
action.
“It’s helpful to add people who attended
training sessions to a Google Group. That
way, you can quickly and easily send
follow-up information and answer
questions via email or shared docs. The
group can also be used as a post-training
discussion forum.”
—Susan Metz, Director of Training
and Change Management, LTech