Google Apps for Work User Manual
Page 54
Phase 1: Core IT
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Deliver and evaluate Core IT training | Best practices
Here are some best practices for delivering Core IT training:
•
Give IT administrators an opportunity to practice. Your IT
administrators will be responsible for many tasks that use the Google
Apps Control Panel. Rather than just telling them about the Control
Panel, give them an opportunity to practice. One easy way to do that
is to set up a test environment where your Google Apps
Administrators can practice important tasks like provisioning
accounts, migrating user data, and managing domain aliases.
•
Include any special instructions on temporary coexistence. Your
Core IT users have to live in two worlds for a short period of time
because not all of your users have switched to Google Apps. In most
cases, that means the Core IT users’ experience might be a bit
different than the one your users will have once everyone in the
company is using Google Apps. Manage their expectations by telling
them about things that are going to work differently. Example: Your
Core IT users will probably still have to reserve conference rooms
using their old email system.
•
Gather feedback from Core IT users with a Google Form. Because
this is probably the very first time you’re delivering these courses,
you’ll want to gather feedback. Use a Google Form to do so quickly,
then use this information to improve future training.
•
Promote ways to learn outside of the Core IT training. You
worked hard on your training resources, so you want to make sure
people are using them. Remind your Core IT users about all the ways
they can continue to learn using training resources on the Google
Apps user learning center or the customized user learning center you
created. Additionally, you can make users aware of other great
Google Apps resources like the
“We now have a device independent,
online, available anywhere, easy-to-use
set of collaboration tools that allow us to
share information in a way that works
best for the employee.”
—
Todd Pierce, VP of Information
Technology, Genentech
Genentech is a biomedical sciences
company based in the United States. It has
Change the plan if you need to and deal with it
Learning from Solarmora, a fictionalized company
Andy knew gathering feedback from users was
important, so he asked the team to create a training
satisfaction survey using a Google Form. They asked
users to complete the form at the end of each
training session. Andy checked “evaluate training”
off his list of training tasks. Mission accomplished.
Oops! Andy didn’t take action based on his training
feedback. His team waited too long to review the
data from the training satisfaction survey; if he’d
been more diligent, he’d have seen that the Core IT
team still had tons of questions, and some
confusion, about functions available in their old
email system. So Andy and his team decided to
promot
on their training site. It worked.