Deliver & evaluate training – Google Apps for Work User Manual
Page 68
Phase 2: Early Adopter
68
Deliver & evaluate training
Time frame: Weeks 7–8
What and why: Because you’ll be delivering training to a
representative group of your whole user community in the Early
Adopter phase, you’ll get valuable feedback that will help when you
train even more users for Global Go-Live. You can also use feedback
you receive to track user adoption trends.
Remember: Users who feel confident about the skills they’ve learned
in training are more likely to become Google Apps power users in
the future.
Whether you’re using trainers from your organization or from a
partner, the feedback you receive from your Early Adopter training
will help your trainers learn what is working about their delivery and
what isn’t. That analogy of Gmail conversations to a deck of cards that
one of the trainers used? Users loved it, so share that idea with all
your trainers so they can incorporate it into future training sessions.
Did another trainer lose some of her training class because she was
speaking too quickly? Help her pace her training delivery in future
sessions.
The result: Your Early Adopters have completed training and they
have the knowledge and skills they need to use Google Apps.
A snapshot from a training video from the General Services Administration
(GSA) Google Apps deployment.
“It’s helpful to add people who attended
training sessions to a Google Group. That
way you quickly and easily send follow-
up information and answer questions
via email or shared docs. The group can
also be used as a post-training
discussion forum.”
—Susan Metz, Director of Training
and Change Management, LTech