Google Apps for Work User Manual
Page 41
Change Management Guide
41
Phase 1: Core IT
Create a training site and materials | Best practices
Here are some best practices to consider as you’re developing
your training site:
•
Promote your training resources. Increase usage of all the great
assets you’ve pulled together by plugging into these useful sites.
•
Add a call to action on the home page of your site. What should
users do when they visit your site? Sign up for training? Review some
videos on the basics? People will be looking for direction, so let them
know how you recommend they get started.
•
Use an alternate domain if you aren’t using Google Sites yet. If
you’d like to customize the Google Apps user learning center site but
aren’t enabling Sites for users in your domain, try this: Create the
template in a separate Google Apps domain—for example,
yourcompany-gapps.com—and share it with your users from there.
•
Create and share a training calendar. The user learning center
template includes a
where users can click a
Google Apps training course to see its description and also link to a
form for signing up. If you’re offering Google Apps training, replace
the demo with your own training calendar, and create a sign-up
form of your own. This is all easy to do using Google Docs and
Google Calendar.
Be flexible and use the tools
Learning from Solarmora, a fictionalized company
You know that training a diverse user base requires
flexibility, agility, and energy. Andy plugged in to the
Google Apps user learning center site and found a
variety of great teaching tools. He decided to go
with the customizable user learning center; with
this he could incorporate the company’s internal
marketing videos and company-specific FAQs.
The team finished customizing their Google Apps
user learning center site and launched it to their
Core IT users.
Oops! Andy didn’t plan to measure the
effectiveness of his training site. After spending
time tailoring the site to their company’s needs, the
team was anxious to see if users were actually
visiting the site. Unfortunately, the team forgot to
for their site, so they didn’t
know how many people visited their site.
Andy knew that tracking the number of visitors to
the site would give them a way to measure
engagement with their user community by tracking
trends related to site visits. A member of the team
enabled Google Analytics for the site and
monitored site traffic on a weekly basis. Going
forward, Andy included information on the number
of visitors to the site into the weekly status report
he shared with their project sponsor. This data
helped the sponsor see the value of the team’s
change management efforts.