Start your google guides program | how to – Google Apps for Work User Manual
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Phase 1: Core IT
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Start your Google Guides program | How to
Step 1: Design the specifics of your Google Guides Program
•
Responsibilities: Define your guides’ tasks. Usually, guides provide
a few hours of support during the first few days after Go-Live. A
large, distributed company may give some guides additional
responsibilities such as sending out communications to their peers
and presenting information or informal training about Google Apps
to their teams.
•
Communications approach: These can include email
communications, regular meetings, or a Google Site where Google
Guides can search and share information—decide on how you’ll
keep your guides up-to-date and engaged.
•
Training: To help your Google Guides become Google Apps experts,
provide them with 1) product training and 2) Guide training. For
example, guides should know the most frequently asked questions
from users and how to resolve common issues at Go-Live.
•
Estimated time commitment: Now that you’ve thought through
the responsibilities, communications approach, and training for
your guides, you can estimate the number of hours they’ll need to
allocate to the Google Guides program.
Step 2: Recruit your Google Guides
The next step is to identify users from across your organization to serve
as Google Guides—ideally one or two users from each group or team.
Typically, your program contains about 5% of your user community.
Use the
to ask managers and
supervisors at your company to nominate Google Guides.
Step 3: Complete your roster
Finalize your roster of guides, and give this information to your Technical
Configuration team to make sure these users are switched to Google
Apps during the Early Adopter phase.
In the Early Adopter phase, you’ll hold your Google Guide kickoff and
begin training.
Resources
•
Describes a Google Guides program
and how to set it up at your company.
•
Requests managers and
supervisors at your company to nominate Google Guides, who will
serve as your first-line support team for deployment.
“We involved our staff by recruiting
over 300 ‘Google Guides.’ Their
support during the migration process
was invaluable, they were our
Google evangelists and provided on-
the-floor support on the business
switchover days.”
—
Steve Walker, IT Director,
Trinity Mirror
Trinity Mirror is a media company based in
the United Kingdom. It has 8,500 Google
Google Guide time calculator
Just how much time will you need
from your Google Guides? Get a handle
on this critical number by using this
basic equation.
Estimated time commitment for Google
Guides (in hours):
Meetings
2–4 hours
Training
+ 1–2 hours
Go-Live prep
+ 1–2 hours
(Support on Go-Live day + 2–8 hours
# of Go-Live support days x 2–5 days)
High estimate
Low estimate
=
=
48 hours
8 hours