Google Apps for Work - Manual (Page 21)

Change Management Guide 21
Phase 1: Core IT
This is a phase of intensive research, planning, and often creativity. What
you do here sets the groundwork for how users go live with Google Apps
moving forward. At the end of the Core IT phase, a small group of your
company’s IT staff will begin to use Google Apps.
For change management, there are two goals:
•
Develop your plans for training, communications, marketing, and
Google Guides (staff who provide peer-to-peer support)
• Execute change management for the Core IT users
Task
Time frame (by phase and week number)
Core IT Early Adopter Global Go-Live
1 2 3 4 5 6 7 8 9 10 11 12 13
Profile your user community 1 2
Create your marketing strategy 1 2
Complete the communications plan 1 2
Complete the training plan 1 2
Send key messages to users 1 2 3 4
Start your Google Guides program 2 3
Create a training site and materials 2 3
Assess company-wide change impacts 2 3 4
Deliver and evaluate Core IT training 2 3 4
Go-Live 4
What else is happening?
During the Core IT phase, the Project Management and Technical
Configuration teams will:
•
Set up your organization’s Google Apps accounts
• Provision IT staff accounts on Google Apps
• Route email to Google Apps