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Send key messages to users – Google Apps for Work User Manual

Page 78

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Phase 3: Global Go-Live

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Time frame: Weeks 10–13

What and why: Keep up the constant communication as you
approach the big day. You want to make sure all users are informed
about the migration process at Global Go-Live. Be sure to implement
any improvements you identified during the Early Adopter phase.

The result: Your Go-Live users are equipped with all the information
they need to be productive on their first day using Google Apps.

Send key messages to users

“We communicated in waves. It got more

specific the closer the communication

came to Go-Live. Google Guides were

put on dual delivery ahead of time.

We encouraged people to try to access

accounts ahead of time, so we

provisioned accounts about a month

in advance.”

—Wietze Devries, Principal IT
Architect, MeadWestvaco

MeadWestvaco is a packaging company

based in the United States. It has 15,000

Google Apps users.