Complete training materials for users | how to – Google Apps for Work User Manual
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Phase 2: Early Adopter
64
Complete training materials for users | How to
You’ll be delivering some courses for the first time, so make sure the
course materials are ready to go.
Remember, you don’t have to start from scratch. You’ll find great
resources in the
, or you can work with a Google for Work Partner.
Courses typically delivered for the first time to Early Adopters:
Course
Description
Resources
Google Apps for
Administrative
Assistants
Advanced tasks in Gmail and
Calendar including:
•
Setting up and managing
delegated Gmail and
Calendar
Google Apps for
the Help Desk
How to resolve common issues:
•
Basic troubleshooting
•
Working with Google Support
Google Apps for
Executives
Critical tasks such as:
•
Setting up Gmail and
Calendar delegation
•
Accessing Google Apps on
a mobile device
Calendar tips from the Google Apps Documentation & Support site.
“It was really important to us that we
included a breadth of people and
scenarios in our early Google trial.
This really helped shape our delivery.
We involved people whom we knew
were at the boundaries of their
online abilities.
After the Go-Live, every user could read
or write an email within an hour of
their conversion. The lesson for us was:
You don’t just want to include the best
cases, you also want to have a sample
of edge cases.”
—Peter Herrmann, Solution
Architect, Mortgage Choice
Mortgage Choice is a financial services