Build your change management team – Google Apps for Work User Manual
Page 19
Change Management Guide
19
Build Your Change Management Approach
Build your Change Management team
Who should be on your launch team? We’ve seen teams as big as 20 and
as small as one. The size of your company figures heavily here, but so
does something else: attitude and passion. You don’t get great outcomes
without the right kind of people.
Step 1: Inventory the skills and expertise you need
Some general skills you may need to execute your strategy:
•
Writing, editing, and translation
•
Marketing and design
•
Website production
•
Curriculum development
•
Training logistics
•
Data gathering and collation (surveys, reports)
Step 2: Bring together staff
Consider people from a number of different departments: Individuals
from the Communications, Management, Marketing, Administration,
and Human Resources teams are all key to success. Find people who
complement your skills. For example, if you’re not an expert at writing
communications, bring in staff from the Marketing or Communications
group.
Think about those people who enjoy reaching out to other groups and
could help gather input from departments around your company. Start
sending notes to those you believe might be qualified and engaged in
supporting the rollout.
Use a partner. The right Google for Work Partner can pay off big in
impact and efficiency. In the
eview
partners and their customer ratings. They all use Google tools as well as
their own branded methods.
Get help from a Google Apps expert
Learning from Solarmora, a fictionalized company
Solarmora had a great Training department. Andy
knew he wanted to have the Training department’s
help for the Google Apps project. He was counting
on their support, but he found out they were busy
preparing training for a new product launch.
Oops! Andy didn’t consider using a partner
for training. Andy felt stuck. His final budget was
due for the project approval, but he hadn’t
considered using a partner for training because of
Solarmora’s expertise in this area.
He did some research in the Google Apps
Marketplace and found several training partners in
his region. He requested quotes from a few
partners who gave him options for different
packages. They also suggested training formats that
might work best for his company.
“We had a structure where we had a
project team that included an executive
sponsor from IT, the corporate VP from
communications (representing the
business), a technical person, a training
team, and a communications team.
We started with a small pilot of 5
people. Then we had a pilot with about
125 people because there were so
many people who were interested. Then
we pitched it to the sponsor and that
launched the project.”
—Wietze Devries, Principal IT
Architect, MeadWestvaco
MeadWestvaco is a packaging company