Google Apps for Work - Manual (Page 92)

Life After Go-Live
92
Review progress against project goals
Let’s call this your “post-project reality check.” If you honestly assess
now, you’ll see what’s working and what’s not. Then, you can use this
information to:
•
Identify where you achieved your goals and celebrate your success.
• Pinpoint where you haven’t met your goals and tackle any obstacles
to your progress.
The result: You have a more accurate measure of progress towards your
project goals.
“We track the number of support cases
post Go-Live. We also send all our users
a survey asking about their experience
during the change and how confident
they feel with their knowledge related
to Google Apps.”
—María Cristina Peláez, Change
Management Coordinator,
eForcers S.A.
eForcers S.A. is a Google Apps Enterprise
Partner based in Colombia.
You get what you measure Learning from Solarmora, a fictionalized company
It’s easy to get caught up in the minutiae and work
of any roll out, but now that you’ve Gone Google,
let’s ask again: what were your original goals? Andy
reminded his team: better and easier connections
with mobile device workers, more cross-
department collaboration, and shifting the growing
weight of data storage off of individual users and
onto the Cloud. How was that working out?
Aha! Andy asked his partner for help to drive
adoption of Google Docs. The partner created a
gadget, one that was embedded on their project
training site that measured use of Google Docs.
The gadget was updated in real-time, so anyone
who accessed the site could see changes in the
company’s use of the Google Apps collaboration
tools. The project team sent a message to their user
community asking for their help to increase use of
Google Docs at Solarmora and encouraged them to
look at the gadget as a way of seeing progress
towards this goal. The gadget was a great motivator
for the user community. Once the project team
launched the gadget on the site, they saw an
increase in the number of Google Docs users and
visitors to their site.