Change management matters – Google Apps for Work User Manual
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Change Management Matters
Congratulations on your decision to move to the cloud with
Google Apps for Work!
Moving to the cloud has tremendous benefits, but it’s a big change.
Big changes at companies require thoughtful guidance and
communication even when the change has as much upside as Google
Apps. Sometimes the success of the change hinges not on the change
itself, but how it’s managed.
This guide provides the change management concepts, steps, and
best practices to ensure a smooth and complete transition to Google
Apps. It explains how to expedite product adoption, increase productivity,
and address user concerns, such as:
•
Why are we switching?
•
What happens to my old email and data?
•
How will I get up to speed?
Inside, you’ll also find case studies and quotes from real-life customers
who have “gone Google,” as well as checklists, templates, and sample
communications. Everything you’ll see is based on the experiences of
customers and partners who moved to Google Apps, and we thank
them for their generosity in sharing insights and lessons learned.
What’s the value of change management?
• Organize company-wide transition to Google Apps
• Shorten any period of coexistence (running both
your legacy systems and Google Apps)
• Reduce holdouts and resisters and increase
user satisfaction
• Increase productivity and speed adoption, enabling
you to...
• Achieve the highest return on your investment
in Google Apps!
A McKinsey study showed a significantly higher ROI—
108% difference—for projects with excellent vs. poor
or no change management.
—“Change Management That Pays,” McKinsey
Quarterly, 2002
“Our end-users are happy and the
calls to the help desk related to email
have dropped off substantially. Our IT
workload is far less, and we are
avoiding the cost of buying and
maintaining servers, as well as the
costs of VPN access.
With Google Apps, we have reduced
costs, increased productivity, and
benefited from a constant stream
of innovation.”
—
Jay McLean, CIO,
Nexteer Automotive
Nexteer Automotive is an automotive