Google Apps for Work - Manual (Page 23)

Change Management Guide 23
Phase 1: Core IT
Profile your user community | How to
Start a map of your user community and capture information about each
group—a description, its location, level of impact by the change, language
needs, and total number of users. A sample mapping looks like this:
User group
Impact of
change
Tactics Other info
Executives High Steering committee meetings
Executive summary
One-on-one training/coaching
Printable user guides Number of users: 20
Location: Headquarters
Language: English
Administrative/
Personal assistants High Targeted email messages
Classroom training
Webinars
Online documentation
Printable user guides Number of users: 50
Locations: Headquarters,
field offices
Languages: English, Spanish
IT administrators High Project meetings
One-on-one coaching
Hands-on practice
Online documentation Number of users: 3
Location: Headquarters
Language: English
Help desk/IT support team High Classroom training
Webinars
Online documentation Number of users: 25
Location: Headquarters
Language: English
Mobile users Average eLearning
Videos
Webinars
Online documentation Number of users: 200
Locations: Headquarters,
field offices
Language: English
Average users
Traditional knowledge workers
who use mail and calendar
regularly Average eLearning
Videos
Webinars
Online documentation
Email
Google sites
Office hours Number of users: 500
Location: Headquarters
Languages: English, Spanish
Deskless users
Mail and calendar use is
limited; often use a shared
workstation Average Printable user guides
eLearning
Videos
Recorded webinars
Brown bag sessions Number of users: 3000
Locations: Headquarters,
field offices
Languages: English, Spanish
Disabled users
Accessibility needs vary by user High One-on-one training/coaching
Specialized documentation Assistive technologies, e.g.,
screen reader or magnifier