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Deliver & evaluate training – Google Apps for Work User Manual

Page 87

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Change Management Guide

87

Phase 3: Global Go-Live

Deliver & evaluate training

Time frame: Weeks 11–13

What and why: This is the big payoff. By the end of this you’ll be up
and running with Google Apps for Work. You’ll be on the Cloud,
working in the workplace of the future, and you’ll be able to do so
anywhere, anytime, and with any device.

The result: Your entire user population is educated about Google
Apps and ready to go Google.

“We find that it’s a best practice to have a

representative from the client at all

training events. As trainers, we are

Google Apps experts but we aren’t

necessarily experts about the client’s

internal policies and procedures. As a

team, the Google Apps Trainer and the

client representative can fully answer all

questions that arise from a technical and

organizational standpoint.”

—Susan Metz, Director of Training

and Change Management, LTech

LTech is a Google Apps Enterprise Partner

based in the United States.