About this guide – Google Apps for Work User Manual
Page 5
Change Management Guide
5
Change Management Matters
About this guide
There’s no single approach to change management—what’s best depends
on your company’s size, culture, industry, and more. But with all the
companies we’ve seen “go Google,” there’s no doubt that the most
successful deployments have certain things in common. We’ve tried to
capture these success factors in this guide and describe an effective
change management model for deploying Google Apps.
Who’s this guide for?
We’re assuming that you’re part of the project team responsible for
switching your company to Google Apps, and your company has about
250 or more users.
See
for information about change management for smaller businesses
and technical deployment resources.
What’s in this guide?
We start by helping you build your change management approach. Then
we walk through the three phases of deployment: first, rolling out Google
Apps to IT personnel; next, transitioning a handful of early adopters; and
finally, “going live” with the rest of the company. You’ll find specific
steps, best practices, and real-life examples.
Finally, we leave you with suggestions on what to do (and how to
celebrate!) after your successful Google Apps deployment.
Do I have to read this whole thing?
Not at all, this is your guide to use as you want—as mini-textbook or
source of case studies, for example. Share it with your project team.
One more note: Text in
blue
is a link to a resource or website. Most of the
resources can
See the
at the end of this guide for a complete
list of links and URLs.
“If you’re considering moving over to
google apps, don’t fear the change. I
think once people learn the functions
they will be happy with them and realize
that they can simplify their work.”
—
Heather Cabral, Communications
Coordinator, National Geographic
National Geographic is a non-profit
scientific and educational institution based
in the United States. It has 2,100 Google
Go along for the journey with Solarmora
To illustrate how change
management can work
from start to finish,
we’re using a fictional company called Solarmora
with 3,000 users ready to switch to Google Apps.
The scenarios and examples in this fictitious
company’s journey are based on the learnings and
experiences of customers, partners, and our staff in
the field.
Check out these sections through the guide to see
key Aha! and Oops! moments along the way.