Red Lion IndustrialPr 6000 Router - Manual (Page 19)

Software User Guide 19
Cellular Configuration
2.1.5.4 Authentication Issues
If you are using a GPRS/EDGE/HSDPA card, and have at least three LEDs of signal on the front panel signal meter, your
radio connection to the network may be just fine. The problem may lie in logging onto the cellular network.
Navigate to the Cellular Connection dialog window (Network ‐> Cellular Connection ‐> Configuration):
Verify your user name, password, and APN information. All three of these items can be case‐sensitive and must be entered
exactly in order to properly log in to the cellular network.
• Click on the “Save” button for changes to be saved without activating the interface, the “Apply” button will save
your settings and apply them immediately. To revert to the previous settings, click on the “Revert” button.
2.1.5.5 Red Lion Technical Support
If you have followed all of the instructions up to this point, have satisfied yourself that you are not having an authentica‐
tion problem, are convinced that you have sufficient reception, and your router is still not communicating, then please call
Red Lion Technical Support at 1‐877‐432‐9908. Live support is available from 8:00 a.m. ‐ 5:30 p.m. EST. If you call after
hours, please leave your contact information and a detailed description of your problem and we will respond to you the
following business day. We will be happy to assist you in getting your router operational.
When submitting a support question, it is most helpful to have a GatherStats from the unit in question. Please obtain one
from the Status ‐> GatherStats screen. Choose the Download Option, and save the resulting file to your PC. You may attach
it to an email to
[email protected] , describing your issue.