Apple iMac G5, 20-inch - Manual (Page 300)

iMac G5 (20-inch) Repair Extension Program - 6
European IMCs
For repairs covered under the iMac G5 REP for Video and Power Issues, IMCs in Europe
must order logic boards as stock parts using the part numbers listed above. To receive
credit for the covered logic boards ordered as stock parts, IMCs must request an RMA
number from the SPS team and return the defective parts to Apple with the RMA number.
Japan
Service providers in Japan who create a Mail-In Repair for iMac products eligible for
coverage under the iMac G5 REP for Video and Power Issues should ALWAYS select
CompTIA Code 660: iMac G5 MLB/Power Supply REP in GSX, whether the repair is
related to the logic board, power supply, or both.
WARRANTY REPAIRS: If an iMac product is currently covered by an Apple warranty or
extended service agreement, create the Mail-In Repair in the usual manner.
OUT-OF-WARRANTY REPAIRS: Until further notice, Apple asks that service providers
select the “Mark for Review” checkbox on all out-of-warranty Mail-In repairs created for
iMac products eligible for coverage under this repair extension program.
Latin America
Latin American service providers should order parts for this repair extension program in
the usual manner. Service providers submitting a warranty claim should select “Quality
Programs” as the claim type. Ensure the defective power supplie's serial number is
entered in the Defective SN field.
More information concerning the iMac G5 REP for Video and Power Issues is available in
the Repair Extension Programs section of the Apple Authorized Service Programs Manual
(Canada/Europe/US).