Apple iMac G5, 20-inch - Manual (Page 225)

iMac G5, 20-inch Troubleshooting - 1 General Information
General Information
Repair Extension Program for Video and Power Issues
Apple has announced the iMac G5 Repair Extension Program (REP) for Video and Power
Issues that covers first-generation 17-inch and 20-inch iMac G5 models that have video-
or power-related symptoms as a result of a specific component failure.
Instructions and CompTIA Codes to use specifically for repairs covered under the iMac G5
REP for Video and Power symptoms are provided in this section.
Overview
The iMac G5 REP for Video and Power Issues covers first-generation 17-inch and 20-inch
iMac G5 models that exhibit one of the following video- or power-related symptoms:
– Scrambled or distorted video
– No video
– No power
Amendment:
* iMac G5 first-generation 20-inch iMac G5 models that have previously had a
replacement PFC 100-240VAC power supply installed and now experience symptoms
covered by the iMac G5 Repair Extension Program for Power Supply Issues may be
eligible for a repair extension if the criteria provided in this document are met. See
Amendment in this section for more information.
NOTE : Only the Non-PFC* power supplies sold in Canada, Japan and the U.S. are eligible
for coverage under the iMac G5 REP for Video and Power Issues. The universal** power
supplies used in Asia-Pac and Europe are not affected by the issues covered under this
program.
* Non-PFC power supplies can only be used in certain countries (Canada, Japan and the
U.S.); they support only 100 VAC - 120 VAC.
** Universal power supplies can be used worldwide; they support 100 VAC - 240 VAC.
The program covers affected iMacs for up to two years from the original date of purchase.
Apple will continue to evaluate the repair data and will provide further repair extensions as
needed.