Apple iMac G5, 20-inch - Manual (Page 243)

iMac G5, 20-inch Troubleshooting - 19 Troubleshooting Power Issues
Special CompTIA Codes
Apple has created the following two CompTIA Codes to use for repairs on iMac products
eligible for coverage under the iMac G5 REP for Video and Power Issues:
• Use CompTIA Code 560: iMac G5 MLB/Power Supply REP when replacing a logic
board, whether or not the iMac is covered by warranty or an extended service
agreement
• Use CompTIA Code 660: iMac G5 MLB/Power Supply REP when replacing a power
supply, whether or not the iMac is covered by warranty or an extended service
agreement
If it's necessary to replace both the logic board and power supply, use both CompTIA
Codes.
European IMCs
For repairs covered under the iMac G5 REP for Video and Power Issues, IMCs in Europe
must order logic boards as stock parts using the part numbers listed above. To receive
credit for the covered logic boards ordered as stock parts, IMCs must request an RMA
number from the SPS team and return the defective parts to Apple with the RMA number.
Japan
Service providers in Japan who create a Mail-In Repair for iMac products eligible for
coverage under the iMac G5 REP for Video and Power Issues should ALWAYS select
CompTIA Code 660: iMac G5 MLB/Power Supply REP in GSX, whether the repair is
related to the logic board, power supply, or both.
WARRANTY REPAIRS: If an iMac product is currently covered by an Apple warranty or
extended service agreement, create the Mail-In Repair in the usual manner.
OUT-OF-WARRANTY REPAIRS: Until further notice, Apple asks that service providers
select the “Mark for Review” checkbox on all out-of-warranty Mail-In repairs created for
iMac products eligible for coverage under this repair extension program.
Latin America
Latin America service providers should order parts for this repair extension program in the
usual manner.
More information concerning the iMac G5 REP for Video and Power Issues is available in
the Repair Extension Programs section of the Apple Authorized Service Programs Manual
(Canada/Europe/US).