beautypg.com

Apple iMac G5, 20-inch User Manual

Page 237

background image

iMac G5, 20-inch Troubleshooting -

13

Troubleshooting Video Issues

6.

If the logic board has bulged or vented capacitors, replace the logic board.

7.

If the logic board has bulged or vented capacitors, remove and inspect the power

supply.

Note:

Affected power supplies are rated for 100-127VAC and are known as

non-PFC power supplies. These power supplies were placed into iMac G5 systems

destined for the US, Canada, and Japan.

8.

Turn over the power supply to view the label. Affected power supplies have:

• an Apple part number of 614-0293, 614-0296 (as shown below)

• an AC Input of 100-127V, 50-60Hz (listed below the 614-xxxx part number)

Note:

A power supply failure may leave a visible residue on the rear cover, logic board,

and the chassis. The residue does not affect the operation of the iMac G5 and can be left

in place. If desired, the residue on the rear cover can usually be removed using a lightly

dampened disposable cloth. Be sure to thoroughly dry the rear cover before reinstalling it.

9.

If the power supply fits this description, replace the power supply as well. Proceed to

the next topic, Special CompTIA Codes, for repair coverage information.

Note:

Effective today, these power supply replacements will be excluded from

Service Excellence measurement (in applicable regions). In addition, all first-

generation iMac G5 power supplies are no longer available as Do-It-Yourself (DIY)

parts.

Warning:

Use caution when handling failed electronic components, and make sure

to wash your hands afterwards.