HP StorageWorks IP Storage Router - Manual (Page 56)

Troubleshooting
56 IP Storage Router SR2122-2 User Guide
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service representative assist you as quickly as
possible:
■ Date you received the SR2122-2
■ Chassis serial number (located on the upper-right label on the rear panel of the
chassis)
■ Type of software and release number
■ Maintenance agreement or warranty information
■ Brief description of the problem
■ Brief explanation of the steps you have taken to isolate and resolve the
problem
See “ Getting Help ” on page 18 for information about how to contact HP Technical
Support.