E-Mon Energy Software - Manual (Page 194)

Section 19
Troubleshooting
E-Mon Energy User Manual 19-1 E-MON
How Do I Resolve a Problem with the E-Mon Energy™
Software?
Within this section, you will find some basic steps that can be taken to isolate and correct problems encountered with
the E-Mon Energy software. The problems within this section only represent the most common problems and errors
that the user may encounter.
Note: This section does not cover every possible error or problem and you may need to
contact our Technical Support Team for additional assistance. If you need assistance
while working with the E-Mon Energy software, please call our Technical Support at
1-800-334-3666.
Note: For a list of E-Mon Energy error messages see Appendix B.
Does the Software Support Help Functions?
Yes. Help functions are available through the main menu drop-down under Help. These help files are in relation
with the contents of this manual. The E-Mon Energy content help window is divided three categories, Contents,
Index, and Search. The Contents tab provides main topics and ‘how to’ instructions for the E-Mon Energy software.
The Index tab provides you with an alphabetic listing of words commonly used throughout the manual. The Search
tab provides you with the functionality to search for a particular word or phrase.
The help content topic window has two window areas, the Table of Contents on the left side and the relevant active
topic area on the right. When a topic is chosen from the Table of Contents, the active topic area displays the relevant
topic. The help index works by selecting from the directory or entering the first few letters to get the alphabetic
listing of those relevant words. The search works similarly to the index, you type in a keyword and click on the list
topics button to view the topics relevant to the keyword.
Note: This section does not cover standard window functions. Please reference your Windows
operating guide.