E-Mon Energy Software - Manual (Page 153)

Error and Flags
E-Mon Energy User Manual 15-2 E-MON
What Is a Billing Error?
The Billing errors are usually caused by invalid information which does not allow the Billing process to continue.
These error messages can be a dialog error message or a display on the generated consumption spreadsheet (shown
in red print as an error prior to generating a bill).
Figure 14.4 - Billing Dialog Error Message
Figure 14.5 - Spreadsheet-Meter Consumption for Billing
How Do I resolve Error Flags?
With most problem resolving, it is a matter of either resetting the device or entering the proper information. If you
are not sure how to resolve an error, please call our technical support team.
If at any time you need assistance, please contact our
Technical Support at 1-800-334-3666.
All our error codes have a code number to identify the problem, when calling our technical support team please have
the code handy to provide to our support personnel. For a complete list of errors, codes and solutions see our
Troubleshooting and Appendix C Section within this manual.